Servicing & Maintenance

What's included in a service

• Filters and coils cleaned on indoor and outdoor units, with an antibacterial treatment of the indoor coil
• Condensate drain flushed and the pump tested, which prevents the water leaks we're most often called out to
• Refrigerant pressures and temperatures checked, with an F-Gas leak check where required
• Electrical connections, fan motors and controls inspected, running current measured
• Written service report with any recommendations, and the warranty log kept up to date

Domestic servicing

One visit a year keeps a home system in good health. The best time is spring, before the first hot spell. We'll send a reminder when yours is due. An annual service by a qualified engineer is a condition of your 2-year warranty, so it pays for itself.

Planned maintenance for businesses

For offices, shops, restaurants and server rooms we offer maintenance contracts with two or more visits a year, priority call-outs and a single point of contact. Systems containing larger refrigerant charges need periodic leak checks under the F-Gas Regulations, and we keep the records for you so you're covered on inspection.

• Twice-yearly or quarterly visits
• Priority breakdown response
• F-Gas leak-check records
• Asset register of all units
• Fixed annual price

Signs your system needs a service

Musty smell when it starts up, weaker airflow than it used to have, water dripping from the indoor unit, ice on the pipes, higher electricity bills, or a unit that runs longer to reach the same temperature. Any of these and it's worth a call.