Privacy policy

What we collect, why, and what we do with it.

Aztec Group (“we”, “us”) is the data controller for personal information collected through this website and in the course of our work. You can contact us at info@aztecgrp.co.uk or on 07466 354530.

What we collect

Enquiry details you send through the contact form, by email, phone or WhatsApp: name, phone number, email address, postcode and the details of the job.
Customer records needed to carry out work: your address, equipment installed, service history, warranty registrations and invoices.
Technical data such as your IP address and browser type, held briefly in web server logs for security.

Why we use it

To respond to your enquiry and provide a quote (legitimate interest / steps prior to a contract).
To carry out and invoice the work, register manufacturer warranties and send service reminders (performance of a contract).
To keep records we are legally required to keep, including F-Gas refrigerant records and electrical certification (legal obligation).

We do not sell your data and we do not use it for marketing unless you ask us to.

Who we share it with

Equipment manufacturers (to register your warranty), our accountant and our email and web hosting providers, who process data only on our instructions. We do not transfer personal data outside the UK except where a provider's standard safeguards apply.

How long we keep it

Enquiries that do not lead to work are deleted after 12 months. Customer and installation records are kept for 7 years after the last job to meet warranty, tax and regulatory requirements.

Cookies

This website does not use advertising or tracking cookies. Fonts are loaded from Google Fonts, which may log your IP address when the font files are requested.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it, by emailing info@aztecgrp.co.uk. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk.

Last updated: November 2026.